Microsoft Dynamics CRM


What is CRM?

Customer Relationship Management - often called CRM - is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.

For example: With a CRM system, everything from customer accounts to sales opportunities to customer leads and account activity in the cloud, plus relationships involving mobile sales, come into easy view for collaboration and rapid decision-making. Store and leverage data and analytics for the big picture on your business from many angles. Or drill down into the CRM system’s features and tools specifically for sales, service, marketing, and social intelligence.

Manage business connections better with CRM:

Business value depends on people and their relationships. Success can bring complexity to all those interactions for your organization. CRM means you can have a system that simplifies processes where you are here and now and also scales as you gain more customers or need more employees.

Is your customer service department growing?

Are your sales representatives increasingly on-the go?

What is Microsoft Dynamics CRM:

Organizations like yours need a CRM software that drives sales and powers selling capabilities, all while increasing productivity and helping your team discover social insights that lead to overall customer success. Did you know that Microsoft Dynamics CRM offers a full range of software with product integration not only for Office 365 and Power BI, but also Yammer, Lync, Skype and many other social conferencing systems that employees, customers, and business partners already use?

Marketing Automation:

Manage prospect & customer data effectively

Customer Segmentation - Pinpoint your marketing efforts

Streamline campaign planning

Simplify campaign execution

Improve response management

Streamline lead tracking

Extend value with Microsoft Office

Automate workflows

Mobile Express for Microsoft Dynamics CRM

Gain key insights for decision making

Sales Force Automation:

Improve sales planning & management

Automate your lead system

Manage opportunities effectively

Streamline accounts management

Boost sales productivity

Enhance pipeline management

Simplify workflow processes

Leverage Mobile Express for Microsoft Dynamics CRM

Gain visibility and improve decision making

Customer Service:

Manage accounts with insight and collaboration

Enhance customer service with insightful, actionable intelligence

Respond to cases quickly and precisely

Simplify contract management

Get the right information at the right time

Integrate Mobile Express for Microsoft Dynamics CRM

Streamline scheduling with all resources required to perform a service

Establish processes that facilitate a connected organization that is collaborative and integrated