Customer Relationship Management


Customer Relationship:

The challenges for modern industry is about being aware of the customer needs and reacting to them effectively. The industries require an efficient and integrated internal business system to achieve this. Many businesses benefit from the organizational discipline CRM imposes, as well as from the technology itself.

CorporateServe enables businesses to get closer to their customer base by implementing the following modules in CRM:

Sales Force Automation

Marketing Campaigns

Customer Service

Sales Force Automation:

Lead Management

Conversion Management

Opportunity Management

Sales Activity planning

Plan Vs. achievement monitoring

Contact Management

Marketing Campaigns

Different Marketing campaigns

Marketing lists

Market responses

Leads generated

Competition information

Customer Services:

Ticket generation for issues

Ques for Tickets

Filed services and allocation

SLA management

CorporateServe employs a team of experts in sales and marketing function emanating from different streams such as manufacturing, FMCG, professional services, etc. These experts of CorporateServe come with domain experience of working with several organizations and work together with a team of technical programmers to suitably design and implement CRM solution.

CorporateServe has successfully deployed CRM solutions at several multi product, multi-location complex organizations.